Customer Experience Training & Certification in South Africa
Customer Experience News
Keep up to date with the latest news, reports and upcoming webinars for CX professionals
2025 South African CX Report
​The 2025 report - the 7th edition of this annual production - offers an in-depth analysis of customer experiences across South Africa. Discover the data-driven trends, consumer sentiments, and business perspectives that are shaping the future of CX.
Women In CX WiCX
WiCX exist to unleash the power of women to lead the movement for human-centred business through community, education and events.
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Our goal is to bring women together to nurture, support and inspire one another with the help of industry leading thought-leadership and resources to equip them to progress and succeed in business and beyond.
Customer Experience Symposium
Johannesburg 27 - 28th October 2025
Customer Experience: Connecting the Dots
Join industry leaders, innovators, and CX practitioners at the Hotel Sky, Sandton, Johannesburg on 27-28 Oct 2025 for two days of insight, networking, and transformation.
CXPA Latest News
CXPA is the Customer Experience Professionals Association, a global non-profit organization founded in 2011 that supports the customer experience (CX) profession through education, certification, networking, and establishing industry standards. It was established to advance the CX field and increase the visibility and impact of its professionals by providing them with resources and a community to learn from one another.
CX University - AI-CX Leadership Course - Oct 2025
As customer expectations evolve rapidly, intelligent systems are redefining how brands engage, personalize, and optimize interactions across the customer journey. Turn AI from a buzzword into real wins. In the AI and CX Leadership course, you’ll get clear frameworks, simple playbooks, and practical guidance to design, launch, and grow AI across the customer journey without losing the human touch.
The Customer Journey Game - Insurance Edition
WiCX exist to unleash the power of women to lead the movement for human-centred business through community, education and events.
​
Our goal is to bring women together to nurture, support and inspire one another with the help of industry leading thought-leadership and resources to equip them to progress and succeed in business and beyond.
Customer Experience Symposium
Johannesburg 27 - 28th October 2025
Customer Experience: Connecting the Dots
Join industry leaders, innovators, and CX practitioners at the Hotel Sky, Sandton, Johannesburg on 27-28 Oct 2025 for two days of insight, networking, and transformation.
CXPA Latest News
CXPA is the Customer Experience Professionals Association, a global non-profit organization founded in 2011 that supports the customer experience (CX) profession through education, certification, networking, and establishing industry standards. It was established to advance the CX field and increase the visibility and impact of its professionals by providing them with resources and a community to learn from one another.