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CX
KEYNOTE
SPEAKERS

Speakers & Experiences for Conferences

Let’s Get Interactive at Your Next Conference with this interactive game that offers an exceptional opportunity for delegates to **learn, engage, collaborate, and have fun**, all while creating unforgettable memories.

The Customer Journey Game: Transforming Service, One Play at a Time!

Customer experience isn't just a concept—it's the heartbeat of every thriving business. The Customer Journey Game transforms traditional training into an immersive, interactive experience that brings the customer's perspective vividly to life.

Designed to engage, challenge, and inspire, this dynamic game encourages players—from frontline employees to senior executives—to think like customers, navigate real-world scenarios, and uncover what it truly takes to deliver exceptional service. It shifts mindsets, sparks “aha!” moments, and drives meaningful change.

More than a game, it’s a strategic tool for fostering teamwork, empathy, and problem-solving. By stepping into their customers' shoes, players experience the highs and lows of a typical journey and make impactful decisions that shape satisfaction and loyalty. Through thought-provoking challenges and practical insights, participants gain a deeper understanding of how to create standout customer experiences—all in a fun, fast-paced format that ensures key lessons stick.

The benefits are immediate and lasting:-

- Teams become more customer-centric.
- Communication and collaboration flourish.
- Employees feel empowered to prioritize service excellence.

Whether you're launching a new customer experience initiative, revitalizing training, or seeking a unique way to energize your team, The Customer Journey Game is your ultimate tool for CX success!

Choose what works for you:-

- Facilitator-led sessions**: Perfect for conferences and corporate events.
- Purchase a Licensed training bundle - Launch it at your conference and roll it out throughout the business by empower your trainers to deliver this innovative training in-house.

Transform service. Empower teams. Create memorable customer experiences—one play at a time.

The Customer Journey Game

The Customer Journey Game - Business Board Game to drive interaction at conferences, events and training.

Lynn Baker Customer Experience Speaker

Lynn Baker - Customer Experience Specialist (CXS) (CX University)

Lynn Baker isn’t just a speaker—she delivers an experience!

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