Customer Experience Training & Certification in South Africa
"More than just a game—it’s a catalyst for change that will inspire every employee to elevate their customer interactions"
The Customer Journey Game is the ultimate employee engagement interactive training solution designed to transform your organization into a powerhouse of customer-centric excellence.
Get ready to revolutionize your organization’s approach to customer experience training with The Customer Journey Game, where learning meets fun to ignite customer-centric thinking! Built on the same intuitive methodology as Monopoly, this interactive game makes it easy for employees to engage, learn, and grow.
EXPLORE YOUR OPTIONS
Facilitated games or CX DIY training - you decide!
Elevate your customer experience with The Customer Journey Game at your next event or training session.
This immersive two-hour experience transforms how employees think about customer-centricity, deepening their understanding of the customer journey and fostering a customer-first mindset.
Through interactive gameplay, employees gain insights, apply fresh perspectives, and build a lasting customer-centric culture.
Available as a facilitated session or a licensed CX DIY training solution for in-house training.
Featured Products
The Customer Journey Game - Business Edition Training Bundles
The Customer Journey Game - Business Edition is the original and most versatile version in the highly successful Customer Journey Game series. This experiential learning solution has been designed for employees across all industries—whether they are in retail, banking, financial services, or B2B sales—this is the ultimate tool for creating a better understanding of the customer journey and creating a customer-centric culture.
The Customer Journey Game - Contact Centre Edition Bundles
The Customer Journey Game - Contact Centre Edition revolutionizes contact centre onboarding and customer service training with an interactive, engaging, and inspiring learning experience!
Specifically designed for contact centre agents, this beautifully crafted game board brings the customer journey to life, showcasing every vital touchpoint along the way. Join the experiential learning revolution to drive customer experience training that lasts.
The Customer Journey Game - Hospitality Edition Training Bundles
The Customer Journey Game - Hospitality Edition is a unique experiential learning solution that immerses hotel employees into the world of their guest’s journey and educates them about the many touch points along the way.
The Customer Journey Game - Insurance Edition training bundles
Unlock a customer-centric culture with The Customer Journey Game: Insurance Edition interactive training solution.
In today's competitive insurance landscape, employees need to understand customer journey stages and touchpoints to ensure they can deliver on brand promises, . But how do you turn complex customer-centric training into an engaging, memorable learning experience? Introducing The Customer Journey Game: Insurance Edition, the interactive and experiential training solution designed specifically for the financial services industry, to drive employee engagement in the end-to-end customer journey.
The Customer Journey Game - Restaurants Edition Training Bundles
The Customer Journey Game – Restaurant Edition transforms traditional employee training in the dining industry, into an experiential learning experience that creates a better understanding of a customer journey, as well as the many touch points along the way. This interactive training solution inspires teams to elevate their levels of service, boost customer loyalty, and turn every meal into a five-star experience!
The Customer Journey Game - Facilitated Sessions
Unlock the full potential of The Customer Journey Game with a facilitated session at your next conference, corporate event or customer experience training session.
The Customer Journey Game - Optional Extra's
The Customer Journey Game - Optional Extras include game boards and cards branded with your company logo, card game wording customization and full game customization. Prices depend on customer needs and are quoted on request.
Customer Experience (CX) Maturity Assessment
What is a CX Maturity Assessment?
A Customer Experience (CX) Maturity Assessment is a diagnostic tool used to evaluate how well an organization delivers customer experiences across its operations. It helps identify strengths, gaps, and opportunities for growth by benchmarking current practices against industry standards.
A CX Maturity Assessment provides deep insights into your current CX maturity, identifying clear strengths and opportunities. By delivering a strategic roadmap, it empowers your business to significantly enhance customer satisfaction, build lasting loyalty, and improve core business outcomes.