CX BOOKS
MAGAZINES
WEBINARS
Customer Experience Magazine is packed full of all the latest news, reviews and cutting edge case studies from the world of customer experience
The CX Lore interview sessions host conversations with inspiring thinkers and creative minds humanizing the world of business. This is not just another customer experience podcast but an in-depth exploration of CX's role in the broader business context.
BLIND LOYALTY
Amanda Cromhout
We are in an age where very few have the attention span of more than a swipe of a social media page. So, the idea of two pages per concept – simple and compelling – means even the most distracted may wish to demystify a loyalty concept or two.
Blind Loyalty walks you through five sections: 1. loyalty strategy and data; 2. loyalty programme design; 3. industry excellence; 4. launching and managing a loyalty programme; and 5. concluding thoughts.
All proceeds of this book go to The Blind Loyalty Trust who assist under-privileged patients requiring cataract and corneal transplant surgery, enabling them with the gift of sight.
EAT YOUR OWN LUNCH
Improve your Customer Experience with South Africa’s first B2B client experience handbook
Eat Your Own Lunch was written by nlightencx CEO Nathalie Schooling and Director Brendon Bairstow-Klopper. Along with two decades of research, this manual outlines their expertise in CX strategy development, training, customer journey mapping, and experience redesign, in a how-to fashion.
