Move Over PowerPoint—The Future of Keynotes Is Interactive!

Lynn Baker isn’t just a keynote speaker—she delivers unforgettable audience experiences that ignite action and drive transformation.

Renowned internationally as a customer experience specialist, Lynn has redefined what a keynote can be. Gone are the static slides and predictable presentations. In their place, she brings a dynamic, immersive approach designed to engage, educate, and energize. Whether addressing frontline teams, executive boards, or cross-functional departments, Lynn connects with her audience in a way that’s memorable, motivational, and meaningful.

With a deep-rooted passion for customer experience, Lynn brings serious credibility to the stage. She holds a CX qualification from CX University (USA), has completed two prestigious customer experience programs at the Disney Institute, and has served as Chair of Judges at the International Customer Experience Awards for six consecutive years. Her extensive experience ensures she doesn’t just talk about CX—she lives it. Lynn’s keynotes are rich with real-world stories, thought leadership, and practical insights that resonate across industries and seniority levels.

What sets Lynn apart is her signature approach: blending a high-impact keynote with a powerful interactive experience. Following a short yet captivating introduction on evolving from customer service to true customer experience, Lynn immerses her audience in *The Customer Journey Game*—a business board game that turns passive listening into active learning.

This unique format allows participants to explore real CX challenges, gain fresh perspectives, and walk away with actionable strategies. It’s not just a talk—it’s a transformation. Audiences don’t just learn about customer experience; they step into it, feel it, and emerge equipped to drive real change.

If you’re looking to energize your event and empower your teams with customer-centric thinking, Lynn Baker delivers more than a keynote—she delivers an experience that sticks.

If you're ready to transform static slides and traditional keynotes into interactive learning experiences at your next conference, give Lynn a call on +27 (0)82 457 5752 or email lynn@cx-company.com

For more information go to https://www.cxinstitute.co.za/customerexperiencekeynote