TRANSFORM KEYNOTE SPEECHES
INTO EXPERIENCES
In a world where traditional presentations fail to hold attention and conference audiences crave engagement , what if you could give your delegates an experience so powerful it transforms how they they deliver customer experience, increase customer loyalty and drive business growth?
AUDIENCE EXPERIENCE DELIVERED BY LYNN BAKER
CUSTOMER EXPERIENCE SPECIALIST (CXS)
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Get interactive
at your next
conference!
"Today's business audiences, just like today's customers, demand more than information – they crave experiences,"
Break the traditional conference
presentation mold!
Forget predictable PowerPoints and passive listening. Lynn Baker delivers a high-voltage experience that turns conventional keynotes upside down. With her trademark energy and business insight, she doesn't just talk about customer experience – she creates it, demonstrating exactly how your organization can do the same.
What makes this keynote different?
Lynn Baker, a well known dynamic speaker, has transformed the traditional keynote into an unforgettable experience.
Recognizing that attention spans have shrunk and expectations have soared, Lynn goes beyond the usual ‘stand and deliver.’ Her signature style fuses expert insight, humour, and audience interaction into a high-impact, high-energy session that gets people talking – and more importantly – learning, interacting and creating memorable experiences.
This is a 90 interactive minute experience! The experience opens with a 30 minute introduction that explains the difference between customer service and customer experience and why it is a key driver of business growth. The introduction is followed by 60-minutes of interactive experiential learning using 'The Customer Journey Game'
ABOUT THE SPEAKER
Lynn Baker doesn’t just deliver keynote speeches—she crafts immersive experiences that challenge, inspire, and ignite transformation. As a globally recognized customer experience specialist, Lynn takes conferences and events to the next level by moving beyond theory and engaging audiences in experiential learning that reshapes their understanding of customer-centricity.
With a compelling blend of fascinating insights into customer experience and cutting-edge gamification, Lynn ensures audiences don’t just listen—they feel what it’s like to walk in their customer’s shoes. She does this through her groundbreaking interactive business board game, **The Customer Journey Game—a dynamic tool designed to drive employee engagement, break down silos, and embed customer-centric thinking at every level of an organization.
