AI - CX Leadership Course

Unlock the Future of AI-CX Leadership

Presented by Prof. Franck S. Ardourel

With 30+ years of leading transformation at Amazon, Wells Fargo, and beyond,

As customer expectations evolve rapidly, intelligent systems are redefining how brands engage, personalize, and optimize interactions across the customer journey. Turn AI from a buzzword into real wins. In the AI and CX Leadership course, you’ll get clear frameworks, simple playbooks, and practical guidance to design, launch, and grow AI across the customer journey without losing the human touch.

• Master the art of leading in an AI-powered world

• Fast-track your career with cutting-edge AI-CX expertise

• Harness the five AI functions that transform customer engagement

• Drive results by reducing costs and boosting conversions with AI

• Deliver real-time personalization and sentiment-driven adaptation

• Pinpoint your organization’s position on the CX-AI maturity curve

• Demystify generative AI and discover how it redefines customer experiences

Learning Outcomes

By the end of this program, you will be able to:

• Develop advanced CX leadership mastery in an AI-driven business environment

• Build career momentum through applied AI-CX knowledge

• Identify and apply the five foundational AI functions in customer engagement

• Optimize business performance by reducing costs and improving conversions with AI

• Implement AI principles for real-time personalization, automation, and sentiment- based adaptation

• Map your organization’s maturity on the CX-AI curve

• Differentiate between myths and realities of generative AI, and evaluate its role in transforming customer interfaces

Who Should Enroll?

This course is ideal for:

• CX professionals ready to lead with AI

• Business leaders determined to impact performance

• Executives intent on outpacing competitors

AI & CX Leadership Course Dates - October 2025 cohort

ABOUT THE FACILITATOR

Prof. Franck S. Ardourel

Introducing Prof. Franck S. Ardourel, your instructor for this game-changing course! With 30+ years of leading transformation at Amazon, Wells Fargo, and beyond, he's now bringing this expertise to you.

Why learn from Franck:

- Professor of Marketing at Santa Clara University

- Author of "Elevate Customer Experience" and "Personalization First"

- Led digital transformations across Fortune 500 companies

- Expert in scaling AI responsibly across enterprises

Master the future of CX where AI amplifies human insight to create extraordinary customer journeys.

Get a 20% Discount Today! COUPON CODE: CXDAY20