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"More than just a game—it’s a catalyst for change that will inspire every employee to elevate their customer interactions"
The Customer Journey Game is the ultimate employee engagement interactive training solution designed to transform your organization into a powerhouse of customer-centric excellence.
Get ready to revolutionize your organization’s approach to customer experience training with The Customer Journey Game, where learning meets fun to ignite customer-centric thinking! Built on the same intuitive methodology as Monopoly, this interactive game makes it easy for employees to engage, learn, and grow.
EXPLORE YOUR OPTIONS
Facilitated games or CX DIY training - you decide!
Elevate your customer experience with The Customer Journey Game at your next event or training session.
This immersive two-hour experience transforms how employees think about customer-centricity, deepening their understanding of the customer journey and fostering a customer-first mindset.
Through interactive gameplay, employees gain insights, apply fresh perspectives, and build a lasting customer-centric culture.
Available as a facilitated session or a licensed CX DIY training solution for in-house training.
Feedback Sessions
Maximize the Impact of The Customer Journey Game with gathering feedback from those who know our customer the best - our employees.
Adding an employee feedback session after The Customer Journey Game enriches the learning experience by fostering collaboration, encouraging idea-sharing, and uncovering valuable insights.
Feedback sessions done in their teams, lasting 15–60 minutes depending on time availability. Feedback workbooks provide employees with a platform to reflect on their experience, identify gaps in the current customer journey, and propose solutions for improvement.
Feedback sessions are completed in teams, so only one workbook is required per team, per session.
Completed feedback workbooks are collected at the end of the session, and provide management with valuable recommendations from their employees on how they believe the company can enhance their people, processes, and technology. This approach ensures that the game not only shifts mindsets but also drives meaningful improvements in customer experience.
Please note that only one feedback workbook is required per team, per session. Therefore, if you intend on running 2 sessions in a day with a total of 12 teams, you will need 12 x feedback workbooks.