Customer Experience Training & Certification in South Africa
"More than just a game—it’s a catalyst for change that will inspire every employee to elevate their customer interactions"
The Customer Journey Game is the ultimate employee engagement interactive training solution designed to transform your organization into a powerhouse of customer-centric excellence.
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Get ready to revolutionize your organization’s approach to customer experience training with The Customer Journey Game, where learning meets fun to ignite customer-centric thinking! Built on the same intuitive methodology as Monopoly, this interactive game makes it easy for employees to engage, learn, and grow.
EXPLORE YOUR OPTIONS
Facilitated games or CX DIY training - you decide!
Elevate your customer experience with The Customer Journey Game at your next event or training session.
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This immersive two-hour experience transforms how employees think about customer-centricity, deepening their understanding of the customer journey and fostering a customer-first mindset.
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Through interactive gameplay, employees gain insights, apply fresh perspectives, and build a lasting customer-centric culture.
Available as a facilitated session or a licensed CX DIY training solution for in-house training.
Unlock the Customer Experience with The Customer Journey Game: Insurance Edition
Ignite a Customer-Centric Revolution in Your Business! The Customer Journey Game - Insurance Edition - 2 game box bundle allows 2 x teams of 8 players per team to play in a session, which is a total of 16 players.
The Customer Journey Game - Insurance Edition
Get ready to revolutionize the way your team understands and engages with the world of insurance!
In today's competitive landscape, knowing your product isn't enough—you need to master the customer journey. But how do you turn complex processes and touchpoints into an engaging, memorable learning experience?
Introducing The Customer Journey Game: Insurance Edition, the interactive and highly experiential training solution designed to bring the entire insurance lifecycle to life!
This isn't another dry presentation. It's a dynamic board game where strategy meets empathy, built around the key stages that define your customers' experience. From the moment of Awareness and Research to the crucial Claims process, and all the way through Policy Renewals and Loyalty Experience, your team will navigate, strategize, and make critical decisions that impact customer satisfaction and business outcomes.
Prepare to dive deep into every vital touchpoint, including:
- Compare and Quote Experience
- Application and Purchase Process
- Onboarding and Policy Management
- Claims experience
- Service Recovery
- Policy Renewal
- Loyalty experience
More than just a game, this is a powerful training tool that fosters cross-functional understanding, highlights pain points, and inspires innovative ideas for service improvement. By playing, your team won't just learn the journey—they'll experience it, giving them the empathy and insight needed to design world-class customer experiences.
Are you ready to transform your team's perspective and start building a truly customer-centric insurance business? Flexible, Scalable, and Cost-Effective
Each game box seats 8 players, and businesses can choose bundles to accommodate groups of up to 16, 32, or 48 participants. The initial purchase includes a one-year license, so you can roll out this unique training solution as many times as you need throughout the year—offering unmatched value for the cost of a standard one-day training session.
What Makes It Stand Out?
- Fun and Interactive: Learning is engaging and energizing.
- Universal Appeal: Works across industries and for all employee levels.
- Proven Methodology: Built on the same easy-to-understand principles as Monopoly.
- Impactful Results: Transforms employee thinking, strengthens customer focus, and drives business success.
Play and Win at Customer Experience Training!
Are you ready to spark a cultural shift in your organization? The Customer Journey Game – Business Edition is more than just a game—it’s a powerful strategy for success. Empower your teams to think like your customers, deliver exceptional service, and build a thriving, customer-focused culture.
Maximize the Impact of The Customer Journey Game with Feedback Sessions
Adding an employee feedback session after The Customer Journey Game enriches the learning experience by fostering collaboration, encouraging idea-sharing, and uncovering valuable insights. These sessions, lasting 15–60 minutes, provide employees with a platform to reflect on their experience, identify gaps in the current customer journey, and propose solutions for improvement. Feedback workbooks, completed during these sessions, are handed to management and offer actionable recommendations on enhancing people, processes, and technology.
Each training bundle purchased includes sufficient Feedback Workbooks for the number of game boxes purchased. However, should you require additional Feedback Workbooks, you can conveniently order them online from the CX Shop. This ensures your team is always equipped to drive meaningful improvements in customer experience.
Step into the dynamic world of experiential learning, where fun meets impactful insights. Visit The Customer Journey Game introduction video
today and invest in your team’s future success!
GAME LICENSE SUMMARY
The purchase of 'The Customer Journey Game' includes' the license to use the game for one year (365 days) from date of purchase. Should you wish to continue using the game for training after the one year license has expired, licenses can be renewed at a cost of U$200 per game box on the CXShop website.
SHIPPING
- Shipping throughout South Africa is free
- International shipping rates will be quoted on checkout
***Company Orders** - Should you require an official order to raise payment or get a purchase order number, please click the MANUAL PAYMENT option at checkout, follow the instructions and an order will be created. Please click 'PRINT ORDER' and save.