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"More than just a game—it’s a catalyst for change that will inspire every employee to elevate their customer interactions"
The Customer Journey Game is the ultimate employee engagement interactive training solution designed to transform your organization into a powerhouse of customer-centric excellence.
Get ready to revolutionize your organization’s approach to customer experience training with The Customer Journey Game, where learning meets fun to ignite customer-centric thinking! Built on the same intuitive methodology as Monopoly, this interactive game makes it easy for employees to engage, learn, and grow.
EXPLORE YOUR OPTIONS
Facilitated games or CX DIY training - you decide!
Elevate your customer experience with The Customer Journey Game at your next event or training session.
This immersive two-hour experience transforms how employees think about customer-centricity, deepening their understanding of the customer journey and fostering a customer-first mindset.
Through interactive gameplay, employees gain insights, apply fresh perspectives, and build a lasting customer-centric culture.
Available as a facilitated session or a licensed CX DIY training solution for in-house training.
The Customer Journey Game - Contact Centre 2 x game box bundle allows for 2 x teams of 8 players, accommodating a total of 16 players per session.
Step into the World of Exceptional Customer Service with The Customer Journey Game – Contact Centre Edition!
Get ready to revolutionize contact centre onboarding and customer service training with an interactive, engaging, and inspiring learning experience! Specifically designed for contact centre agents, this beautifully crafted game board brings the customer journey to life, showcasing every vital touchpoint along the way.
From the connect experience and an unforgettable greeting to validating customer information, listening with care, and solving problems efficiently, The Customer Journey Game transforms essential customer service steps into a dynamic and immersive activity. Players will also get to understand the importance of wrapping up seamlessly, and understanding how ratings reflect the customer’s experience.
This isn’t just training—it’s an experiential learning journey that goes beyond the basics. It sharpens skills, boosts knowledge retention, and creates a deeper understanding of what makes a customer-centric culture thrive. Plus, it strengthens team dynamics as agents collaborate, compete, and grow together.
Let The Customer Journey Game – Contact Centre Edition spark excitement, inspire passion, and ignite a new level of customer service excellence in your contact centre team!Sessions lasts 60- 90 minutes. Get ready to transform your learning and inspire your team to deliver on brand promises consistently.
The Customer Journey Game - Contact Centre Edition is available in 2 x game box bundles for up to a max of 16 players per session, 4 x game box bundle for a maximum of 32 players per session and the 6 x game box bundle for a maximum of 48 players per session.
Training bundles come with a one year licence and can be played as many times as need be, with all levels of employees for customer experience training.
Each game sessions lasts approximately 60 - 90 minutes, plus a 15 minute employee feedback session.
Maximize the Impact of The Customer Journey Game with Feedback Sessions
Adding an employee feedback session after The Customer Journey Game enriches the learning experience by fostering collaboration, encouraging idea-sharing, and uncovering valuable insights. These sessions, lasting 15–60 minutes, provide employees with a platform to reflect on their experience, identify gaps in the current customer journey, and propose solutions for improvement. Feedback workbooks, completed during these sessions, are handed to management and offer actionable recommendations on enhancing people, processes, and technology.
Each training bundle purchased includes sufficient Feedback Workbooks for the number of game boxes purchased. However, should you require additional Feedback Workbooks, you can conveniently order them online from the CX Shop. This ensures your team is always equipped to drive meaningful improvements in customer experience.
***Company Orders** - Should you require an official order to raise payment or get a purchase order number, please click the MANUAL PAYMENT option at checkout, follow the instructions and an order will be created. Please click 'PRINT ORDER' and save.
Order your Customer Journey Game - corporate training bundle now and drive customer experience training sessions that create 'Chat Champions'