Nlighten CX

As the global Customer Experience Agency of the Year, our superpower lies in helping B2B companies increase sales by up to 30% in just 24 months through customer-centricity. We do this with our bespoke Customer Experience Research Framework designed to take an organisation from being customer unaware to genuinely customer-centric.

Fin

Create great client and customer experience with nlightencx,the leading CX specialists.

We use an award-winning multidisciplinary approach to tailor end-to-end Customer Experience services, solutions, and methodologies for your business.

We are a B-BBEE level 2, POPIA, and GDPR compliant multi-award-winning and multi-disciplinary customer experience company servicing clients both locally in South Africa and abroad.

As the global Customer Experience Agency of the Year, our superpower lies in helping B2B companies increase sales by up to 30% in just 24 months through customer-centricity. We do this with our bespoke Customer Experience Research Framework designed to take an organisation from being customer unaware to genuinely customer-centric.

In a world full of noise, if you’re not standing out, you’re not being heard.

A great client or customer experience will help you do just that. Today’s consumers expect positive customer experiences, and as South Africa’s leading multidisciplinary Customer Experience Specialists and Global CX Agency of the Year, nlightencx will help you deliver.

Gone are the days of winning market share with the cheapest product or service only. Research now shows that great customer experience is valued more by the customer than traditional differentiators like price and product or service.

This is why we believe it’s vital to not only create memorable experiences for your clients but to continuously measure your Customer Experience efforts and improve upon your CX strategy and Customer Journey Touchpoints.