Nlighten CX Masterclass
The Nlighten CX action-packed Customer Experience Masterclass is designed to educate, entertain, and motivate change through Customer Experience improvements.
Cape Town
22 - 23 October 2025
Leap ahead with our CX Masterclass
Our action-packed Customer Experience Masterclass is designed to educate, entertain, and motivate change through Customer Experience improvements.
Hosted over two days for maximum learning, delegates of this specialised Customer Experience Training can enjoy an interactive, highly engaging workshop that will teach you how to retain a loyal customer base, acquire new customers, mitigate risk, dive into the basics of Customer Journey Mapping, and drive overall business growth with superior CX.
The masterclass is hosted by top global CX thought leader, Nathalie Schooling and sought-after customer experience strategist, Brendon Bairstow-Klopper, together with high-profile industry guest speakers.
Far from a dull day out of the office, a highlight of the workshop is the practical Customer Journey- Mapping (CJM) exercises which will teach you how to recognise the different touch points in your customers' interaction with your product or services. There are often hundreds of touchpoints involved in your customer's journey, and we promise many ‘aha’ moments as you identify touch points you have never before considered.
Become your company's catalyst for Client Experience evolution with nlightencx's Certificate of Competency!
The Certificate of Competency evaluates the delegate’s ability to apply the theory into real-world scenarios within their company, focusing on finding win-win situations and being a catalyst for CX improvements.
To book for the CX Masterclass visit Nlighten CX Masterclass
ABOUT NLIGHTEN CX
As the global Customer Experience Agency of the Year, our superpower lies in helping B2B companies increase sales by up to 30% in just 24 months through customer-centricity. We do this with our bespoke Customer Experience Research Framework designed to take an organisation from being customer unaware to genuinely customer-centric.
Create great client and customer experience with nlightencx,the leading CX specialists.
We use an award-winning multidisciplinary approach to tailor end-to-end Customer Experience services, solutions, and methodologies for your business.
We are a B-BBEE level 2, POPIA, and GDPR compliant multi-award-winning and multi-disciplinary customer experience company servicing clients both locally in South Africa and abroad.
As the global Customer Experience Agency of the Year, our superpower lies in helping B2B companies increase sales by up to 30% in just 24 months through customer-centricity. We do this with our bespoke Customer Experience Research Framework designed to take an organisation from being customer unaware to genuinely customer-centric.
In a world full of noise, if you’re not standing out, you’re not being heard.
A great client or customer experience will help you do just that. Today’s consumers expect positive customer experiences, and as South Africa’s leading multidisciplinary Customer Experience Specialists and Global CX Agency of the Year, nlightencx will help you deliver.
Gone are the days of winning market share with the cheapest product or service only. Research now shows that great customer experience is valued more by the customer than traditional differentiators like price and product or service.
This is why we believe it’s vital to not only create memorable experiences for your clients but to continuously measure your Customer Experience efforts and improve upon your CX strategy and Customer Journey Touchpoints.
