Customer Experience Training & Certification in South Africa
"More than just a game—it’s a catalyst for change that will inspire every employee to elevate their customer interactions"
The Customer Journey Game is the ultimate employee engagement interactive training solution designed to transform your organization into a powerhouse of customer-centric excellence.
Get ready to revolutionize your organization’s approach to customer experience training with The Customer Journey Game, where learning meets fun to ignite customer-centric thinking! Built on the same intuitive methodology as Monopoly, this interactive game makes it easy for employees to engage, learn, and grow.
EXPLORE YOUR OPTIONS
Facilitated games or CX DIY training - you decide!
Elevate your customer experience with The Customer Journey Game at your next event or training session.
This immersive two-hour experience transforms how employees think about customer-centricity, deepening their understanding of the customer journey and fostering a customer-first mindset.
Through interactive gameplay, employees gain insights, apply fresh perspectives, and build a lasting customer-centric culture.
Available as a facilitated session or a licensed CX DIY training solution for in-house training.
The Customer Journey Game - Restaurants Edition 2 x game box bundle allows for 2 x teams of 8 players, accommodating a total of 16 players per session.
Watch The Customer Journey Game Restaurant Edition introduction video.
🎉 Introducing The Customer Journey Game – Restaurant Edition 🍽️
Get ready to transform the way your team experiences hospitality training!
Following the phenomenal success of The Customer Journey Game, we’re beyond excited to unveil our newest breakthrough: The Customer Journey Game – Restaurant Edition. This isn’t just a game—it’s a dynamic, hands-on adventure into the heart of exceptional dining service.
🧠 Why It’s a Game-Changer
Crafted with precision and passion, this edition dives deep into the full spectrum of a restaurant guest’s experience. From the moment they search for a place to dine, to the final farewell at the door, every touchpoint is brought to life through a visually stunning and interactive game board. It’s not just training—it’s immersion.
🎯 What You’ll Explore
The game mirrors the real-world journey of a restaurant guest, guiding players through key stages such as:
- 🔍 Restaurant search and discovery
- 👋 Meet and greet moments
- 🪑 Seating and ambiance setup
- 📝 Ordering and menu interaction
- 🤝 Customer service excellence
- …and many more vital touchpoints
Each phase is designed to spark conversation, reflection, and insight—empowering staff to elevate every guest interaction.
👥 Who It’s For
Perfect for management and supervisory teams, this edition shines at:
- Industry conferences
- Team-building events
- CX and customer service workshops
- Internal training sessions
📦 Flexible Training, Anywhere
With the option to purchase a 2 box, 4 box or 6-box training bundle, restaurants can now train staff anytime, anywhere under a convenient 1-year license. Whether you're onboarding new hires or refreshing seasoned pros, this tool brings consistency, engagement, and excellence to your training strategy.
✨ Step into the shoes of your guests. See the journey through their eyes. And empower your team to deliver unforgettable dining experiences—one game at a time.
Ready to play?
GAME LICENSE SUMMARY
The purchase of 'The Customer Journey Game' includes' the license to use the game for one year (365 days) from date of purchase. Should you wish to continue using the game for training after the one year license has expired, licenses can be renewed at a cost of U$200 per game box on the CXShop website.
SHIPPING
- Shipping throughout South Africa is free
- International shipping rates will be quoted on checkout
**Company Orders** - Should you require an official order to raise payment or get a purchase order number, please click the MANUAL PAYMENT option at checkout, follow the instructions and an order will be created. Please click 'PRINT ORDER' and save.
