About the Course
Our action-packed Customer Experience Masterclass is designed to educate, entertain, and motivate change through Customer Experience improvements.
Hosted over two days for maximum learning, delegates of this specialised Customer Experience Training can enjoy an interactive, highly engaging workshop that will teach you how to retain a loyal customer base, acquire new customers, mitigate risk, dive into the basics of Customer Journey Mapping, and drive overall business growth with superior CX.
The masterclass is hosted by top global CX thought leader, Nathalie Schooling and sought-after customer experience strategist, Brendon Bairstow-Klopper, together with high-profile industry guest speakers.
Far from a dull day out of the office, a highlight of the workshop is the practical Customer Journey- Mapping (CJM) exercises which will teach you how to recognise the different touch points in your customers' interaction with your product or services. There are often hundreds of touchpoints involved in your customer's journey, and we promise many ‘aha’ moments as you identify touch points you have never before considered.
Become your company's catalyst for Client Experience evolution with nlightencx's Certificate of Competency!
The Certificate of Competency evaluates the delegate’s ability to apply the theory into real-world scenarios within their company, focusing on finding win-win situations and being a catalyst for CX improvements.
Your Instructors
Nathalie Schooling & Brendon Bairstow-Klopper
The masterclass is hosted by top global CX thought leader, Nathalie Schooling and sought-after customer experience strategist, Brendon Bairstow-Klopper, together with high-profile industry guest speakers.
