The 90-Day Roadmap to CXS is your gateway to becoming a certified expert in customer experience. This course empowers you with the essential skills, strategies, and frameworks to lead CX initiatives with confidence and authority.

• Gain industry-recognized certification – Earn the Customer Experience Specialist (CXS) ™ credential to enhance your credibility and set yourself apart.

• Master essential CX skills – Learn to create strategies, measure success, and build a customer-centric culture.

• Advance your career – Stand out for promotions, new job opportunities, and leadership roles in CX.

• Blended learning – A combination of instructor led and self-paced learning with six months of online access to complete the course.

What You’ll Learn

The CX720 Mastery Series is structured into five expert-developed modules, covering every critical aspect of customer experience:

• Strategy in Action – Develop and execute CX strategies that drive measurable business impact.

• Culture and Accountability – Build a strong, customer-first culture across your organization.

• Metrics and Analysis – Measure CX success with key data insights and analytics.

• Improvement and Design– Use design thinking to continuously refine and enhance customer experiences.

• Voice of the Customer & Intelligence– Leverage customer insights to shape strategic decisions.

The 90-Days Roadmap to CXS program will immerse you in a short-term professional development cohort with access to online, independent study courses, live training and discussions with other colleagues, expert guidance from our certified CX specialist, and lots of preparation to sit for the CCXP exam.

With this blended online learning with virtual meet-ups course you will be prepared to confidently pass the CCXP exam and ramp up your CX career, fueled by the latest research and grounded in proven expertise and best practices.

Take your career to the next level with professional training in Customer Experience and certifications to prove your mastery and skills!

Who Should Enroll?

This course is ideal for:

• CX professionals looking to gain a formal credential and advance in their careers.

• Marketing & Customer Success leaders who want to influence revenues, profits, cost reduction, and easy customer acquisition and retention.

• Business owners & entrepreneurs aiming to differentiate their brand through outstanding CX.

• Consultants & strategists seeking a deeper understanding of customer behavior.

NEW!

The CCXP Exam Prep course is now included in the 90-day program at no additional fee ($199 value).

Included in the 90 Days Roadmap to CCXP is the Certified Customer Experience Professional (CCXP) Exam Prep course to provide you with added support and practice in preparation to sit for the CXPA’s exam! Accessible after earning your Customer Experience Specialist (CXS) certificate, you can deep dive into preparing to sit for the CCXP exam, feeling more confident than ever.

• Understand the CX discipline

• Certified by CX University

• Convenient, anytime and anywhere learning

• Collaborative study group

• Guidance from certified experts

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