Customer Experience Institute customer experience training

CUSTOMER EXPERIENCE INSTITUTE SA

Master the Art of the Customer Experience

EXPLORE CX INSTITUTE SA

The ultimate destination for
Customer Experience training, consulting & resources

From frontline employee training to advanced Customer Experience online certifications with CX University, access the tools you need to lead and build a customer-centric culture. CX Institute SA supports you in leveraging the cx industry’s best resources—all in one centralized hub.

CX UNIVERSITY
ONLINE LEARNING

CX University the only CXPA-accredited online provider, offers globally recognized courses that empower professionals with essential knowledge, skills, and credibility.

Elevate your expertise and excel in customer experience with CXU’s diverse programs.

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THE CUSTOMER JOURNEY GAME ©

Interactive customer experience interactive simulation training

A dynamic, interactive cx training tool that energizes employees, boosting engagement and fostering a customer-centric culture by helping employees truly understand the customer journey and key touchpoints.

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CUSTOMER JOURNEY
MAPPING WORKSHOPS

A Customer Journey Mapping Workshop is a collaborative session where cross-functional teams come together to visually map out the entire experience a customer has with a product, brand or service—from initial awareness to post-purchase interactions.

CUSTOMER EXPERIENCE TRAINING PROVIDERS

CX Institute SA connects you with trusted, certified trainers who deliver all levels of employee engagement training—from creating dynamic CX strategies to empowering front-line teams with service training, elevating every customer experience.

CUSTOMER EXPERIENCE SPEAKERS

Ignite your next conference with CX Institute’s endorsed speakers—accredited experts delivering unforgettable presentations that inspire action, spark engagement, and bring unmatched value to your corporate events.

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Customer Experience Insitute customer experience training

CX BOOKS, WEBINARS
& MAGAZINES

Stay ahead in CX with the CX Institute—your hub for curated magazines, books, webinars, and podcasts. Gain powerful insights and tools to thrive in today’s ever-evolving customer experience landscape.

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CX
ROI CALULATOR

A Customer Experience (CX) ROI Calculator is a financial tool used by businesses to quantify the monetary value generated from investments in customer satisfaction and loyalty.

Access our 'Free' CX ROI Calculator below

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CX MATURITY
ASSESSMENT

Master Your CX Strategy with a Maturity Assessment. CX is not a destination, it's a continuous journey. Benchmarked on the 6 Pillars of Customer Experience, use our CX Maturity Assessment tool assesses where you are in the CX journey and what your need to do to move your busness from managing issues to engineering a successful CX the future.

Try it the 'Free' Version now

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Customer Experience Insitute customer experience consultants directory

CX CONSULTANTS DIRECTORY

The CX Institute recommends accredited, experienced, and qualified consultants who support customer experience professionals in delivering exceptional experiences that drive loyalty, enhance satisfaction, and create lasting value for customers and businesses.

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Customer experience shop cx training resources the cusotmer journey game

CX
SHOP

Explore the CX Shop for engaging customer experience games and valuable resources that support your journey toward delivering excellence, boosting employee engagement, and creating memorable moments that truly delight your customers.

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CX
SOCIETY

CX Society is for passionate CX professionals committed to growth, collaboration, and excellence.

If you’re driven by creating great experiences, eager to learn, share, and support others, then CX Society is for you!

CXSA

Customer Experience South Africa (CXSA) is a professional association and governing body created to represent Customer Experience professionals in South Africa. Our non-profit organisation was built on 3 main pillars:

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